60-day Notice of Intention to Request Clearance of Collection of InformationOpportunity for Public Comment

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The National Park Service (NPS) is proposing in 1998 to conduct customer service studies at all 376 parks in the National Park System to establish baseline data for the customer satisfaction measurement program that NPS is instituting in response to the requirements of the Government Performance and Results Act of 1993. NPS proposes further to conduct similar customer satisfaction surveys in each year following 1998 at some to all of the parks in the National Park System, with the total number of parks surveyed each year determined following an analysis of the results of the 1998 survey. Under provisions of the Paperwork Reduction Act of 1995 and 5 CFR Part 1320, Reporting and Record Keeping Requirements, the National Park Service is soliciting comments on the need for gathering the information in the proposed customer service studies listed above. The NPS also is asking for comments on the practical utility of the information being gathered; the accuracy of the burden hour estimate; ways to enhance the quality, utility, and clarity of the information to be collected; and ways to minimize the burden to respondents, including use of automated information collection techniques or oth