Protecting Consumers From SIM-Swap and Port-Out Fraud

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In this document, the Federal Communications Commission adopted a Further Notice of Proposed Rulemaking (FNPRM) that seeks comment on whether to harmonize the existing requirements governing customer access to Customer Proprietary Network Information (CPNI) with the new Subscriber Identity Module (SIM) change authentication and protection measures that the Commission adopted; whether limitations on employee access to CPNI prior to customer authentication should be extended to all telecommunications carriers; what steps the Commission can take to harmonize government efforts to address SIM swap and port- out fraud; and how providers should notify customers of failed authentication attempts.