Privacy Act of 1974; Department of Homeland Security Federal Emergency Management Agency-002 Quality Assurance Recording System of Records

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In accordance with the Privacy Act of 1974, the Department of Homeland Security proposes to update and reissue a current Department of Homeland Security system of records titled, "Department of Homeland Security/Federal Emergency Management Agency--002 Quality Assurance Recording System of Records." This system of records allows the Department of Homeland Security/Federal Emergency Management Agency to collect and maintain records on the customer service performance of its employees, contractors, and vendors who interact with individuals who apply for the Agency's individual assistance and public assistance programs. As a result of a biennial review of this system, the Department of Homeland Security/Federal Emergency Management Agency is updating this system of records notice to include updates to the (1) system location, (2) category of individuals, (3) category of records, (4) routine uses, (5) legal authorities, (6) purpose, (7) retrievability, (8) retention and disposal, and (9) record source categories. Additionally, this notice includes non-substantive changes to simplify the formatting and text of the previously published notice. This updated system will be included in the