Notice of Telecommunications Relay Service (TRS) To Remind States and Interstate TRS Providers That the Consumer Complaint Log Summaries Are Due on Tuesday, July 1, 2003

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In this document, the Commission notifies the public, state Telecommunications Relay Service (TRS) programs, and interstate TRS providers that the annual consumer complaint log summaries are due on Tuesday, July 1, 2003. Complaint log summaries should include information pertaining to complaints received between June 1, 2002 and May 31, 2003. Complaint log summaries shall include the number of complaints received that allege a violation of federal TRS minimum standards, the date of the complaint, the nature of the complaint, the date of its resolution, and an explanation of the resolution. The Commission requires that this information be included in the complaint log summary for the purpose of alerting the Commission of possible service quality problems.