Technologie i telekomunikacja · 31/10/2011

FCC Proposes Rule Change to Allow Certified Providers to Subcontract Call Center Services in Emergency Situations

The Federal Communications Commission (FCC) is proposing a rule change that would allow certified providers to subcontract with other certified providers for call center services in the event of an unexpected surge in call traffic due to emergency circumstances, and is seeking public comment on the proposal.