Labour market · 12/06/1998

United States Employment Service; Labor Exchange Performance Measures

In response to the requirements of the Government Performance and Results Act (GPRA) of 1993, the national call for government programs to be more accountable and results-oriented, the Department of Labor (DOL) Employment and Training Administration (ETA) launched a project called the Workforce Development Performance Measures Initiative (WDPMI) to develop a menu of key performance measures for use in the workforce development system. Due to the absence of established key performance indicators for the public labor exchange program that measures both the self-service and staff-assisted service options now available, the United States Employment Service (USES) initiated a project at about the same time to work cooperatively with States in developing program-specific performance measures. This Federal-State workgroup also was charged with ensuring that the labor exchange performance measures it proposed would be compatible with and complementary to the overall WDPMI performance measures being developed. The Labor Exchange Performance Measures workgroup prepared a discussion draft issues paper entitled ``America's Labor Exchange Performance Measures'' that identified a list of potenti