Administracja i zamówienia · 26/11/1999
GSA Submits Request for Review of American Customer Satisfaction Index (ACSI) Information Collection
The General Services Administration (GSA) has submitted a request to the Office of Management and Budget (OMB) for review and approval of a new information collection concerning the American Customer Satisfaction Index (ACSI), a cross-industry methodology for measuring customer satisfaction among high-impact agencies within the Executive Branch.