Technologie i telekomunikacja · 14.10.1998

Truth-in-Billing and Billing Format

The Commission adopted a Notice of Proposed Rulemaking (NPRM) seeking comment on how to make telephone bills more readable and accurate to enable consumers to make informed choices in a competitive telecommunications marketplace. Problems with bill clarity make it difficult for consumers to detect fraud and to compare carrier rates. The NPRM outlines three guidelines to help promote ``truth-in- billing:'' telephone bills should be clearly organized and highlight any new charges or changes to the consumer's service; telephone bills should contain full and non-misleading descriptions of all charges and clear identification of service providers; telephone bills should contain clear and conspicuous disclosure of all information a consumer may need to make inquiries about charges. The NPRM seeks comment on proposals that would follow these guidelines.