Technologie i telekomunikacja · 12.10.1994

Informal Complaints

The Commission adopted this Notice of Proposed Rule Making (NPRM) to make minor modifications to its procedural rules governing informal complaints against common carriers and to seek comment on the proposed rules. The NPRM proposes rules that would modify certain filing and notice requirements and clarifies the role of carriers in informal complaint proceedings. These proposals are intended to help the general public in preparing written informal complaints, improve the procedure by which informal complaints are handled by the staff, harness staff resources to resolve informal complaints more efficiently, and eliminate unnecessary filings of formal complaints prior to the disposition of informal complaints.